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Customer Support Agent

Posted 19 Sep 2017

Confirmation.com Japan

Tokyo (Accounting)

https://www.confirmation.com/


POSITION SUMMARY:

Customer Support Agents at Confirmation.com act as front-line support for our users, and work hard to provide a great user experience. Agents are required to conduct themselves in a professional manner at all times and provide accurate, timely information about our applications to both internal staff and external users. Visit our website for more information. https://www.confirmation.com/

*ESSENTIAL DUTIES AND RESPONSIBILITIES: *

• Acts as initial point of contact (via phone, email, or chat) for users with questions about our application functionality or experiencing system related issues.

• Diagnoses/troubleshoots customer inquiries and if needed escalate to the appropriate internal supervisors or departments in accordance with standard practices and procedures.

• Facilitates communication between customers and Sales regarding deviations from standard practices or new sales opportunities as necessary.

• Logs all customer interactions according to internal procedures.

• Coordinates with appropriate internal departments to ensure Authorization & Authentication documentation is completed appropriately.

• Participates in application user acceptance testing as required.

• Assists with support tasks associated with daily operations.

• All other duties as assigned by supervisor.

EDUCATION AND EXPERIENCE:

• University education in Japan or foreign country.

• At least 1-2 years of relevant experience.

• Native Japanese with good English comprehension, above average speaking skills

• Proficient with Microsoft Word, Excel, Outlook and Internet.

• Comfortable with computer technology and learning new applications.

• Solid communication skills with ability to effectively respond to questions.

• Prior call center or customer service experience a plus.

• Prior experience with Salesforce.com a plus.

How to Apply

Send your resume by email.