Customer Experience Expert VFS TasHeel International is looking for a front facing customer experience expert to accurately and pleasantly submit and follow the visa application process.
What’s expected? • Validating applicant’s documents • Processing each applicant’s visa application by checking passport details, entering accurate data and handling cash payments • Supporting and helping applicants by providing full information on the visa types and process • Submitting applications within the specified service level
How to succeed? Work by Company values Provide a great customer service experience to all applicants Have a clear communication with all applicants and colleagues Process applications quickly, accurately and pleasantly Escalate queries and issues in a timely manner
Where will I be located? This role will take place within the Visa application centre. Usually within the reception, back office, application counter or delivery counter