Jobs in Japan   Jobs in Tokyo   Jobs in Kyoto   Free job posting in Japan

Customer Experience Expert

Posted 24 Nov 2017

VFS Tasheel International

Tokyo (Part Time Job)

Customer Experience Expert VFS TasHeel International is looking for a front facing customer experience expert to accurately and pleasantly submit and follow the visa application process.

What’s expected? • Validating applicant’s documents • Processing each applicant’s visa application by checking passport details, entering accurate data and handling cash payments • Supporting and helping applicants by providing full information on the visa types and process • Submitting applications within the specified service level

How to succeed? Work by Company values Provide a great customer service experience to all applicants Have a clear communication with all applicants and colleagues Process applications quickly, accurately and pleasantly Escalate queries and issues in a timely manner

Where will I be located? This role will take place within the Visa application centre. Usually within the reception, back office, application counter or delivery counter